Terms and Conditions

 

By submitting an order on this website “www.jothi.com.sg” , you are deemed to have read, understood and agreed to the terms and conditions stated below (“Terms of Use”). The Terms of Use and the Privacy Policy (as defined below) constitute a legally-binding agreement, if you are accessing Jothi Store & Flower Shop Online which is a product of Jothi Store & Flower Shop, a company incorporated in Singapore.

A.   General

1. “You” refers to the customer who purchases products using this website. “We” refers to Jothi Store & Flower Shop .

2. ‘Products’ refer to any and all products for sale procured from Jothi Store & Flower Shop  Online, subject to availability.

3. ‘Working day’ means any day other than a Sunday or a public holiday.

4. To shop with Jothi Store & Flower Shop  Online, you must first register yourself according to the requirements set out in this website. You must be a Singapore resident and be at least 18 years of age. These orders are only going to be done locally and not internationally. We reserve the right to refuse the registration of and/or sale of products to any potential customer.

5. We further reserve the right to terminate your registration and/or use of Jothi Store & Flower Shop Online immediately and without notice, at our absolute discretion for any reason whatsoever, including without limitation, the withdrawal of your consent to any use or disclosure of your data as set out in the Privacy Policy or if we believe or have reason to believe that you have violated any provision of these Terms of Use.

6. You agree to be liable for all orders made using your registration details. You should therefore ensure that your registration details are kept securely to prevent unauthorized use. We will use our best endeavors to ensure the security of all online transactions using Jothi Store & Flower Shop Online but shall not be liable for any damages or losses whatsoever should a third party utilizing your details gain unauthorized access to this website.

7. While every care is taken to ensure that Product illustration and information in Jothi Store & Flower Shop Online are as accurate as possible, photographs and images that are shown are only representations of actual Products and variation may apply from time to time. We do not warrant the accuracy or completeness of information provided on Jothi Store & Flower Shop  Online, which information is subject to change without notice.

8. These Terms of Use are subject to change (including, without limitation, modification, deletion or replacement thereof) without notice. However, we will normally notify you in advance of any change to these Terms of Use.

B.   Order and Price

1. We must receive payment of the whole of the purchase price for the products that you order before your order can be processed. Upon full payment, an automated order form will be sent to us. Thereafter, we will confirm that your order has been accepted by sending an email to you at the email address provided by you during registration. Our acceptance of your order brings into existence a legally binding contract between us.

2. As not all Product sizes will agree exactly with the description offered on Jothi Store & Flower Shop Online, we reserve the right to provide the best available size of the Product corresponding to the price quoted. We will use our best efforts to ensure that the price, quantities and sizes of the Products shown on this website are accurate. However, we reserve the right to correct any inaccuracies in the price and other details of the Products without notice, and you will be bound by any adjustment to the price or description of the Products notwithstanding our acceptance of your order.

3. Customers will be informed if there are any changes in the pricing of any Product before the Product is due for delivery. While every precaution is taken to ensure that the price stated on Jothi Store & Flower Shop Online is correct, we reserve the right to void the transaction for whatever reasons.

4. We reserve the right to limit sales to any individual customer.

5. There will be a delivery fee which will be calculated during the time of order. Additional delivery charges may apply for special circumstances and arrangements such as special timing or location. While we make every effort to fulfil the customers’ orders, we reserve the right to decline an order because of unforeseen reasons or because the Product is no longer available.

6. Orders cancellation will only be entertained if made to the telephone number provided on Jothi Store & Flower Shop Online (during these hours: 9.00am-9.00pm Mon-Sat or as otherwise provided on Jothi Store & Flower Shop Online, not later than 1 working day prior to the delivery date. Refunds will be made as soon as possible.

C.   Delivery

1. We will deliver the Products ordered by you to the address provided by you during registration. We will deliver to all addresses within mainland Singapore. However, we reserve the right to restrict deliveries to certain areas.

2. While we will do our best to ensure that Products ordered by you will be delivered on time, we shall not be liable for the occasional late or cancelled delivery due to unforeseen circumstances. In such circumstances, we will refund the price paid by you but shall not be liable for any damages or losses whatsoever arising from the non-delivery.

3.For the online purchase of any products, orders below $30 will not be accepted, purchasing online products are only above $30. Orders above $150, delivery is free of charge. Orders from $149 to $100, delivery fee is $6. Orders from $99 to $30, delivery fee is $10.

4. Delivery will be made as soon as possible after your order is accepted. As a general rule, we will need 1 working day to process your orders and pack the product(s). We will liaise with you on the actual delivery date and time. No delivery shall be made on Sundays and public holidays and delivery slots are subject to availability. You must notify us immediately if there is a change in the delivery address or your contact number. Our delivery times are:

           • Mon – Sat 10.00am – 8.00pm

5. All deliveries shall be acknowledged and signed off by you and the time of delivery noted on the delivery form. It is your responsibility to ensure that an appropriate person is present to sign for Products upon delivery. If no one is at home and there is a missed delivery, we will leave notification of delivery and will contact you as soon as we can to reschedule another delivery time and date. We reserve the right to charge you a re-delivery fee.

6. If the delivery includes pharmaceutical products, or any other items which may not be delivered to a minor, a person of 18 years of age or older with appropriate prescription and identification must be present to take delivery of the pharmaceutical products or other items. If in the case of such a delivery, no person of 18 years of age or older is present, we will contact you as soon as we can to reschedule another delivery time and date. We reserve the right to charge you a re-delivery fee.

7. You will become the owner of the Products you have ordered when they have been delivered to you. Once Products have been delivered to you, they will be held at your own risk and we will not be liable for their loss or damage.

8. It is in your own interest to take delivery of the Products ordered without delay. We shall not be responsible for any deterioration in the quality of the Products due to missed delivery. You should also, for your own interest, comply fully with the safety handling instructions found on the packaging of the delivered Products.

9. In the event that Products delivered to you are not what you ordered or are damaged or defective or delivery is of an incorrect quantity, we shall not be liable to you unless you notify us at the point of delivery or within 24 hours of the time of delivery. If you notify a problem to us within this timeline, our only obligation will be:

     (a) for short or non-delivery of the Products ordered – to make good the shortage or non-delivery of the Products in question.

     (b) for Products we are satisfied were damaged or defective prior to delivery – to replace the Products in question or (at our option) refund you the amount paid by you for the products.

D. Payment

1. Our website is integrated with Stripe platform and it accepts all debit and credit cards.

2. Refunds, if any, will be credited via the same mode as for payment.

E. Warranty and Liability

1. By accessing and using Jothi Store & Flower Shop Online, you agree and accept that the use of the service and the internet is entirely at your own risk. We will not be liable for any damages of any kind, direct, indirect, incidental, consequential or punitive, or for loss or misuse of data, or loss of income or profit arising out of or in connection with the use of, or the inability to use Jothi Store & Flower Shop Online.

2. This website and its contents are provided on an “AS IS’, “AS AVAILABLE” basis. To the fullest extent permitted by law, we disclaim all representations and warranties, including, but not limited to warranties as to the availability, accuracy or content of information, products or services, and warranties of title, non-infringement, merchantability or fitness for a particular purpose.

3. We do not adopt any representation or warranty of any manufacture or merchant of any service or product. We make no representations or warranties of any kind as to the availability, accuracy or content of any information, services, or products obtained through Jothi Store & Flower Shop Online. We do not warrant that the functions provided by Jothi Store & Flower Shop Online will be uninterrupted or error free, or that Jothi Store & Flower Shop Online or the server that makes it available is free from viruses or other harmful components.

F. Intellectual Property

1. All copyright, trademark and all intellectual property rights in all contents, materials, concept and graphic supplied as part of Jothi Store & Flower Shop Online shall remain at all times our property. You are not permitted to use any of these materials in any way without our prior written approval.

 

G. Feedback

1. Customers may contact our customer service department for any feedback or complaint via the email service provided on Jothi Store & Flower Shop Online. We take all feedback and complaints seriously and will respond immediately once the investigation is completed. Customers can also contact our customer service team via the telephone number (operating hours Mon – Fri 9.00am-6.00pm, Sat 9.00am-12.00pm) provided on Jothi Store & Flower Shop Online or as otherwise provided on this website.

 

H. Privacy Policy

1. We have established a privacy policy that explains to users how your information is collected and used. Your use of Jothi Store & Flower Shop Online is governed by the Privacy Policy. The Privacy Policy is hereby incorporated into the Terms of Use by reference.

I. Product Unavailability

If the product becomes unavailable for any reason after an order is accepted, Jothi Store & Flower Shop online reserves the right to process the other products in your order. Jothi Store & Flower Shop will refund customers for the unavailable products.

J. Refund

All our products ordered will be checked for its quality and accuracy before delivery. However, as a gesture of good will, we may allow you to return unsatisfactory products subject to the following:

1. If you found any quality or accuracy issue with your order, contact Jothi Store & Flower Shop customer support with your contact, order number, and reason to return at 63387008 or Whatsapp 89090752. When you return the products, the product(s) must be in their original packaging, if applicable, in the same condition it was received.

2. For products with warranty, Please approach the relevant local authorized service centre for assistance

3. For non-warranty products, return them to us with your receipt for an exchange or refund.

4. For wrongly purchased products that you wish to exchange, return to us with receipt and the product(s) must be in their original packaging, if applicable, in the same condition as it was received.

 

 

 

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